Privacy Policy

This Privacy Policy explains how boho-ca.casino ("bohocasino," "we," "us," or "our") collects, uses, processes, and protects personal information of its players and website visitors ("you," "your"). It applies to all users who access or use our services, including registered players and casual visitors. This Policy is effective as of June 2025 and governs your privacy rights and our data processing practices in compliance with applicable Canadian data protection laws and relevant industry standards.

Who We Are

Operator: boho-ca.casino is operated by Hollycorn N.V., established in 2021. While precise legal address details are not publicly specified, our operations and platform are governed by the regulatory framework of Curaçao eGaming.

Registration and Licensing: boho-ca.casino holds a valid gambling license issued under the number 365/JAZ by Curaçao eGaming. This license is effective until 2026 and authorizes real-money gambling activities, excluding services provided within the UK, US, Spain, France, and the Netherlands territories.

Data Protection Contact: For any inquiries regarding data protection, you may contact our Data Protection Officer (DPO) or designated department via the official website https://boho-ca.casino. Specific phone numbers and email addresses are not publicly disclosed; please use our website contact channels for correspondence.

What Personal Data We Collect

bohocasino collects various categories of personal and technical data to provide and secure our gaming services effectively. The data categories include but are not limited to:

Personal Data: This includes your full name, email address, telephone number, date of birth, residential address, and other identity verification details submitted during registration or account maintenance.
Technical Data: Information such as IP address, device identifiers, browser type, operating system, and system logs automatically collected to ensure service functionality and security.
Payment Data: Details related to payment methods used for deposits and withdrawals, including bank account details, transaction histories, and billing information.
Behavioral Data: Records of your gameplay activity, betting history, duration of sessions, clicks, preferences, and interactions with the platform.
Cookies and Similar Technologies: boho-ca.casino uses both first-party and third-party cookies and tracking technologies to enhance user experience, facilitate navigation, and gather analytical data.

Legal Basis for Processing

In compliance with Canadian privacy laws and international standards, bohocasino processes your personal data on the following legal grounds:

Consent: Where applicable, we obtain your explicit consent to process certain categories of data, such as for marketing communications or use of cookies beyond strictly necessary.
Contractual Necessity: Processing is essential for the performance of the user agreement between you and bohocasino, including account operation management, processing deposits and withdrawals, and payment fulfillment.
Legitimate Interests: We process data for legitimate business purposes such as fraud prevention, risk management, analytics, improving services, and platform security, provided such interests do not override your fundamental privacy rights.
Legal Compliance: We fulfill obligations under regulatory requirements, including Know Your Customer (KYC), Anti-Money Laundering (AML), taxation, and reporting duties to regulators or law enforcement authorities.

Purpose of Processing

bohocasino processes your data to achieve the following purposes:

Provision and management of casino gaming services and your player account.
Performance of payment transactions, including deposits and withdrawals.
Improvement of service quality, platform functionality, and user experience.
Delivery of targeted marketing mailings or communications, subject to your consent where required.
Conducting data analytics and business intelligence activities to optimize operations.
Prevention, detection, and investigation of fraud, abuse, or other illegal activities.
Compliance with applicable laws, rules, and regulatory requirements.

Disclosure & Sharing

Your personal data may be disclosed and shared with the following categories of recipients under strict confidentiality and data protection obligations:

Payment Partners: Financial institutions, payment processors, and banking partners involved in processing deposits and withdrawals.
Service Providers: Third-party vendors providing customer support, IT infrastructure, hosting, cybersecurity, marketing, auditing, and analytics services.
Regulators and Authorities: Licensing bodies, law enforcement, and tax authorities as required by legal or regulatory mandates.
Affiliates and Subcontractors: Companies within our corporate group or contracted agents involved in operational support.
Advertising and Marketing Networks: Third parties engaged in promotional activities, only with your prior consent.

All recipients are required to implement adequate data protection measures and are bound by confidentiality agreements to safeguard your information.

International Transfers

Due to the global nature of our services and third-party partnerships, your personal data may be transferred to and processed in countries outside of Canada, including jurisdictions within Europe, Australia, and Curaçao.

We ensure that such international transfers comply with applicable privacy laws by employing appropriate safeguards such as:

Standard Contractual Clauses (SCCs) approved by competent authorities.
Binding Corporate Rules (BCRs) where applicable.
Assessing the adequacy of data protection standards in the recipient country.

Transfers are always conducted under strict contractual and security commitments to protect your rights and privacy.

Data Retention

bohocasino retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by law. Retention periods are as follows:

Personal Data: Retained for the duration of your account activity plus a maximum of 5 years after account closure, cancellations, or inactive status.
Payment Data: Retained in accordance with financial regulations and anti-fraud policies, typically up to 5 years following the last transaction.
Behavioral and Technical Data: Retained for analytical, security, or legal compliance purposes for periods not exceeding 3 years.
Cookies and Tracking Data: Stored according to individual cookie durations as described in the Cookies section below.

Upon expiration of the retention deadlines or upon your verified request, data will be securely deleted or anonymized unless retention is required for ongoing disputes or compliance with applicable laws.

Your Rights

Under applicable Canadian privacy legislation and our internal privacy practices, you have the following rights with respect to your personal data processed by bohocasino:

Right of Access: To request confirmation and obtain copies of your personal data we hold.
Right to Correction: To request rectification of inaccurate or incomplete data.
Right to Deletion: To request erasure of your personal data where legally permissible, such as after account closure.
Right to Restrict Processing: To limit the use of your personal data during dispute or upon objection.
Right to Object: To object to processing based on legitimate interests or marketing purposes.
Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: To revoke any consent previously given for marketing communications or cookie usage.

To exercise these rights, please contact us via the official channels on boho-ca.casino. We will process your requests in accordance with applicable timelines and legal requirements.

Cookies & Tracking Technologies

bohocasino uses cookies and other tracking technologies to improve your experience and provide essential functionalities. These include:

Session Cookies: Temporary cookies that expire when you close your browser, used to maintain active sessions and facilitate navigation.
Persistent Cookies: Remain on your device for a defined period to remember your preferences, login details, and improve usability.
Third-Party Cookies: Set by third-party service providers for analytics, advertising, and social media integration.

Purposes served by cookies:

Functional cookies to enable essential website features.
Analytical cookies to gather statistical data about website usage.
Advertising cookies to deliver relevant promotional content.

You can manage or disable cookies through your web browser settings or via our internal cookie management panel where available. Disabling certain cookies may affect website functionality.

Data Security

bohocasino implements robust technical and organizational measures to ensure the security and confidentiality of your personal data, including:

Encryption: Use of Secure Socket Layer (SSL) technology and other encryption protocols during data transmission and storage.
Access Restrictions: Strict access controls ensuring that only authorized personnel can access personal data on a need-to-know basis.
Regular Audits: Conducting security assessments and audits to identify and address vulnerabilities.
Staff Training: Comprehensive privacy and security awareness training for employees handling personal data.
Incident Response: Established procedures for responding promptly to any data breaches or security incidents, including mandatory notification protocols.

Complaints & Contacts

If you have concerns or complaints regarding your personal data processing or privacy matters, please contact our Data Protection Officer (DPO) or privacy team via the official website https://boho-ca.casino. We provide a dedicated feedback form and support channels for such inquiries.

Upon receipt of a complaint, we will investigate promptly and respond within reasonable timeframes. Should you remain unsatisfied, you may escalate the matter to the relevant Canadian privacy regulatory authority.

Updates

bohocasino reserves the right to update this Privacy Policy to reflect changes in legal requirements, business practices, or technological advancements. Any material changes will be communicated by:

Posting the updated Policy prominently on our website https://boho-ca.casino.
Providing notifications via email or platform messages where applicable.

The latest revision date is June 2025. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.